My payment failed: what to do
Quick answer
If the payment failed, no eSIM was made. Wait a few minutes, check your email and the Olysim app, then try again. If money left your account but you got no eSIM, message us on WhatsApp.
Step by step
- 1Step 1 of 3
Check your email and the Olysim app for an eSIM.
Sometimes the payment worked and the page just did not update.
- 2Step 2 of 3
Nothing there? Try again with the same or another method.
Check your card allows online and international payments.
- 3Step 3 of 3
Money taken but no eSIM? Message us on WhatsApp.
Send the payment time and a screenshot. We will sort it out.
Common questions
Money was taken but the payment failed. Will I get it back?
Yes. A failed payment is usually returned by your bank automatically, often within a few working days. If not, message us with the details.
Why does my card keep getting declined?
Your bank may block online or international payments. Turn them on in your bank app, or try another card.
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