Refund policy: when can I get my money back?
Quick answer
You can ask for a refund within 30 days of buying if the eSIM cannot be activated after troubleshooting with us. Once an eSIM is installed and used, it is not refundable, unless the problem came from Olysim.
Here is our refund policy in plain words. The full version is in our Terms and Conditions.
When you can get a refund
- The eSIM cannot be activated, even after we have tried to fix it together.
- You ask within 30 days of buying.
- A technical problem on our side stopped the eSIM from working.
When a refund is not possible
- The eSIM has been installed and used, and the problem did not come from Olysim.
- The plan ended with data left over.
- An eSIM bought by mistake has already been installed.
How to ask for a refund
Message us on WhatsApp or email support. Tell us your order email and what went wrong, with screenshots if you can. Approved refunds go back to the way you paid. Your bank may take a few working days to show it.
Read the full Terms and Conditions.
Common questions
Can I cancel an eSIM I have not installed?
Message us as soon as you can. We review requests for eSIMs that have not been installed case by case.
Can I change my plan after buying?
Plans cannot be changed after purchase. You can add data with a top up.
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