eSIM shows "No Service"
Quick answer
At home, "No Service" is normal: a travel eSIM only connects at your destination. Abroad, turn the line on, turn on Data Roaming, then toggle Airplane mode. If it stays, choose a network by hand.
Step by step
- 1Step 1 of 6
Check you have arrived in a country your plan covers.
Before that, No Service is normal.
- 2Step 2 of 6
Make sure the eSIM line is on.
iPhone: Turn On This Line. Android: Use SIM.
- 3Step 3 of 6
Turn Data Roaming on for the eSIM.
Without it, the eSIM cannot join a network abroad.
- 4Step 4 of 6
Turn Airplane mode on for 30 seconds, then off.
Then wait a minute.
- 5Step 5 of 6
Choose a network by hand.
iPhone: Olysim line > Network Selection > turn off Automatic. Android: Mobile networks > Network operators.
- 6Step 6 of 6
Pick another network from the list and wait for signal.
Then switch back to Automatic once it connects.
Common questions
Why does it say No Service before my trip?
The eSIM only works in the countries your plan covers. It will connect when you arrive.
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